Responsible Gaming at rh999

Our Commitment to Responsible Gaming

At rh999, we believe gambling should always be a fun, voluntary leisure activity — never a financial strategy or a way to escape daily pressures. Our responsible gaming policy is built around the well-being of every player across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna. We provide a range of tools and resources designed to help you stay in control at all times.

Problem gambling can affect anyone, regardless of age, background, or income. Recognising the early signs and knowing where to turn for help is essential. rh999 is your partner in keeping the game enjoyable and within healthy boundaries. We encourage you to read this page thoroughly and use the tools available to you whenever you feel the need.

Responsible Gaming Tools at rh999

We offer a suite of practical tools to help you manage your gaming activity. All tools can be activated by contacting our support team at [email protected].

Recognising Problem Gambling

Problem gambling is not always obvious, and it can develop gradually. The following warning signs may indicate that gambling is moving beyond healthy recreation:

• Spending more money or time gambling than you originally intended
• Chasing losses by placing larger or more frequent bets
• Feeling restless, irritable, or anxious when trying to reduce or stop gambling
• Using gambling as a way to cope with stress, loneliness, or personal problems
• Neglecting family, work, studies, or social obligations due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about how much time or money you spend gambling

If any of these signs resonate with you, please reach out to our support team immediately. You are not alone, and help is available. Many players in Bangladesh have successfully regained control with the right guidance and tools.

Setting Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within budget. At rh999, you can request a daily, weekly, or monthly cap on how much you deposit via bKash, Nagad, Rocket, or Upay. Once a limit is set, it takes effect immediately and cannot be raised for a minimum cooling-off period of 24 hours — giving you meaningful protection, not just a suggestion.

To set or modify your deposit limits, contact our support team directly at [email protected]. We recommend reviewing your limits periodically — especially around major cricket events like the BPL, IPL, or T20 World Cup, when the temptation to increase spending can be higher than usual.

• Daily limit: controls spending over a rolling 24-hour window
• Weekly limit: ideal for players who prefer a calendar-week budget
• Monthly limit: best for tracking overall monthly outgoings on gaming

Time-Out and Cool-Off Periods

Sometimes a short break from gambling is all you need to regain perspective. rh999 offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. When the period ends, your account automatically becomes accessible again — no further action is needed on your part.

Cool-off periods are particularly valuable after a significant loss or a period of heavy betting. Taking a step back helps you reassess your budget and ensures that gambling remains a recreational choice rather than a compulsive habit.

Self-Exclusion: Closing Your Account

If you feel that gambling is seriously affecting your life, self-exclusion allows you to close your rh999 account for a defined period — 6 months, 1 year, or permanently. During self-exclusion, your account is deactivated, marketing communications are stopped, and all open bets are settled according to the standard T&C before the balance is returned.

Self-exclusion is a serious but important step. We urge you not to wait until things become severe — if you feel any doubt about your gambling habits, contact [email protected] today. Our team will treat your request with complete confidentiality and without judgment. Players who have self-excluded are also encouraged to seek further support from professional counselling services.

Protecting Young People from Gambling

rh999 strictly prohibits access to its platform by anyone under 21 years of age. We verify age during account registration and reserve the right to request identity documents at any time. Any account found to be operated by an underage user will be permanently closed and all funds returned.

If you share a device or household with young people, we strongly encourage using parental control software to restrict access to gambling sites. The following resources are widely used in Bangladesh:

• Use your device's built-in Screen Time or Family Link features to block gambling apps and sites
• Never share your rh999 login credentials with family members, especially minors
• Log out of your account after every session if you share a phone or tablet

Tips for Playing Responsibly

Responsible gambling starts with awareness and a few simple habits. Follow these guidelines to keep your experience at rh999 positive, entertaining, and within safe limits:

• Set a firm budget before you start playing and stick to it — treat it as the cost of entertainment, not an investment
• Only play with money you can afford to lose — never gamble with rent, household expenses, or savings
• Keep track of time — use rh999's reality check reminders or set a phone alarm to limit session length
• Never gamble when you are feeling stressed, depressed, or under the influence of alcohol
• Take regular breaks — step away from the screen, especially during long cricket or slots sessions
• Balance gambling with other activities — sports, family time, or social events like Eid or Pohela Boishakh celebrations